Terms & Conditions

Terms and Conditions

Enrolments: 

Your place can only be secured with full payment and will be given on a first come first served basis. No Refunds will be given once the term commences. Should your class be cancelled by us due to unforeseen circumstances, you will be credited a lesson for the following term. 

Courses can be paid by cash, BACS or via the booking platform class4kids prior to commencing the new term. (by WEEK 5). This confirms your space; failure to pay on time will result in your space being offered to another person. Please do not ask to alter the payment date. 

Class Times and Venues

As time progresses you may find your class size reducing (as parents return to work etc). Once a class has become too small to function properly we will need to merge it with another. We do our best to keep class times as similar as possible but unfortunately cannot always guarantee this. This will happen at re enrolment and we endeavour to give you as much notice as possible.

Refunds and Cancellations

Pool closures and cancelled lessons are rare and you will be informed by email and text should there be disruption to your lesson.  

In the instance that a pool cannot be used in the short term, we will endeavour, where possible, to re-schedule your lesson. In this instance Teifi Tiddlers is not responsible for any travel expenses incurred. 

When a pool is not available on a longer term basis (in excess of one month), on public health or other grounds outside of our control, then we cannot be responsible for providing any further lessons during that time. If this occurs, we endeavour to recompense you in a future term. 

Teifi Tiddlers is under no obligation to refund or transfer fees in the event that you are unable to attend part of or the entire course. 

Lessons

Customers are responsible for their child at all times. Please aim to arrive no more than 10 minutes before the lesson and leave no more than 10 minutes after the lesson to improve changing room comfort. We ask that you use the lockers available, for your bags, to minimise congestion in the change rooms. 

Please do not enter the pool whilst another session is on, we kindly ask you to wait in the changing rooms and keep noise to a minimum, as not to disrupt sessions. Customers accept that there will be physical contact between teacher and child in a professional and caring manner. 

Adverse weather

Teifi Tiddlers is under no obligation to refund lessons that may be missed due to adverse weather. 

Video & Photography

You may take photos or videos of your child with the permission of the instructor and other parents in the class.

Valuables and Jewellery

All property in changing rooms or on poolside is left at your own risk. Teifi Tiddlers cannot accept any responsibility for the loss or damage of any personal possessions. Please remove all jewellery before entering the water.

Illness

Should your child or the adult taking your child into the water have, or develop, any known or suspected medical condition you must please:

Consult your doctor before bringing them swimming and inform Teifi Tiddlers. All information received is treated in confidence and with sensitivity.

Never bring your child swimming if they have any illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes.

In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson. Please ask if you are unsure.

Medical Conditions

You will be asked to highlight any medical conditions for either yourself or your little one on the online booking form. Please update and inform Teifi Tiddlers of any changes, including pregnancy, as soon as you are aware of them. All information is strictly confidential. 

Nappies and Changing your Baby

Without exception, all babies/toddlers, unless they are potty trained, MUST wear a double nappy system: a disposable swim nappy with a swim suit on top. Please put used nappies in the nappy bin provided. 

Always change your baby on the floor using a suitable changing mat. Do not use any raised areas such as benches, trolleys or tables. This is to prevent babies from rolling onto the floor from high surfaces which can easily happen and is extremely distressing for all concerned.

Food is NOT allowed in the changing rooms. 

Withdrawal of service

Teifi Tiddlers may at its own discretion refuse entry to a client to its courses if it is felt that the client's behaviour is unreasonable.

Pool/Poolside Health and Safety

No outer footwear or prams should be taken onto poolside or into changing rooms. 

Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere. Do not enter the pool until the current class has finished; please always wait to be invited to do so by your teacher.

You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under the direct supervision of an adult in the lesson and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. 

Unfortunately we can only accommodate one adult in the pool at a time with each child. However, we are happy for other members of your family, friends, or child minders to bring your child to classes. Anyone new to the class must let the instructor know at the beginning of the session, so the instructor can provide the extra help and advice if needed.

From time to time we may update these Terms & Conditions, these shall be emailed to you upon request. 

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